Shipping policy

SHIPPING POLICY

1. Order Confirmation

Once your order is received, we will send you an order confirmation email.

We begin preparing your order immediately after it is verified. Due to this fast processing timeline, it may be difficult to make changes or cancel your order after confirmation. However, we will do our best to assist you.

If you need to modify or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

2. Order Processing

Our goal is to ship orders as quickly as possible.

Order processing generally takes:

1–3 business days

after the order has been received and payment has been verified.

Orders placed after 12:00 PM Eastern Standard Time are likely to be processed on the following business day, provided all ordered items are in stock.

3. Shipping Time

We are proud to offer international shipping services.

However, some locations may not be available for delivery. If we are unable to ship to your location, we will contact you directly.

Estimated shipping times:

Asia: 4–7 Business Days
Europe & Canada: 5–15 Business Days
USA, Central & South America: 2–12 Business Days
Australia & New Zealand: 7–11 Business Days
Other Regions: 12–20 Business Days

Shipping times do not include order processing time.

Maximum delivery time: 60 business days.

Delivery times may be affected by customs clearance, holidays, weather conditions, carrier delays, natural disasters, or other circumstances beyond our control.

For this reason, we cannot guarantee exact delivery times. Final delivery responsibility belongs to the shipping carrier.

Buyer Protection – Shop With Confidence

If your order has not arrived within 60 business days from the shipping date, we will consider the package potentially lost in transit.

In this situation, Muomni will provide assistance by offering:

  • A replacement shipment, or

  • A refund solution after reviewing the order status

4. Delivery Information

1) Order Address Confirmation

You will receive an order confirmation email immediately after payment.

Please carefully verify your shipping address.

Muomni is not responsible for delivery issues or losses caused by incorrect or incomplete addresses provided by customers. Any related expenses will be the customer's responsibility.

2) Tracking Information Update

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched.

Tracking information usually updates within:

2–5 business days

after shipment.

If no tracking information appears after 5 business days, please contact us for assistance.

3) Damaged Items Solution

If your package arrives damaged or unusable during transit, you may request:

  • Free reshipment, or

  • Full refund through store credit

Please contact us within:

48 hours after receiving your package

and provide relevant evidence.

Late claims may not be accepted.

4) Delivered But Missing Parcel

Once the logistics system confirms successful delivery and sign-off, any parcel loss, theft, or missing package caused by third-party handling, local pickup, or other circumstances after delivery confirmation is beyond our responsibility.

Please contact the local courier directly for compensation or further assistance.

5) After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within:

2 months after shipment

Our customer service team will respond and assist you within 48 hours.

Requests submitted after this period may not be eligible for review.

6) Pre-Shipment Quality Guarantee

All products undergo strict quality inspection and careful packaging before shipment to ensure they arrive in excellent condition.

5. Customs, Taxes & Duties

Normally, customers will not be charged additional fees through regular shipping methods.

Most regions, including:

  • Europe

  • United States

  • Australia

  • Taiwan

  • Hong Kong

  • South Korea

  • Japan

  • Singapore

typically do not require import duties.

However, due to different customs regulations and inspection policies, some orders may be subject to import duties, taxes, or tariffs.

Import taxes may occasionally apply in certain regions, including:

  • Malaysia

  • Thailand

  • India

If customs fees are charged, please keep the official payment receipt and contact our customer service team.

After verification, Muomni may cover 50% of eligible customs fees.

Contact Us

If you have any questions regarding shipping, please contact us:

Website:
https://www.muomni.com

Email:
info@muomni.com

Address:
2618 Silvermeadow Dr, Houston, Texas 77014, United States

Thank you for choosing Muomni. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.