Refund policy

RETURN POLICY

We stand behind everything we sell.

If you are not satisfied with your Muomni purchase, you may request a return, replacement, or refund within 30 days of purchase.

The return shipping cost and any customs duties or import taxes incurred during the return process are the customer's responsibility. We are not responsible for any damage caused by misuse, accidents, or improper handling.

If the return is caused by a product quality issue, Muomni will cover the return shipping costs, and no additional shipping fees will be charged for exchanges.

All refunds will be processed only after we receive and inspect the returned item to confirm that it is undamaged and in resalable condition.

If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

1. Return Conditions

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused.

  • The item must be in the same condition as when you received it.

  • The item must be in its original packaging.

  • Proof of purchase is required to complete the return.

Our return policy does not cover:

  • Normal wear and tear

  • Damage caused by improper use

  • Accidental damage

  • Damage caused by neglect or unauthorized modifications

2. Warranty Period

Under normal conditions and proper use, all Muomni products come with a 2-year warranty from the date of purchase.

This warranty covers:

  • Manufacturing defects

  • Production issues

  • Design-related defects

The warranty does not cover:

  • Normal wear and tear

  • Material aging after extended use

  • Corrosion caused by external factors

  • Damage caused by misuse, neglect, or accidents

For issues outside warranty coverage, repair services may be available for a reasonable fee.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed.

  • The refund will be issued to your original payment method.

  • Processing time may vary depending on your bank, credit card provider, or payment platform.

4. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as refunds may require additional processing time.

  3. Contact your bank, as there may be a processing period before the refund is posted.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns, refunds, or warranty service, please contact us:

Website:
https://www.muomni.com

Email:
info@muomni.com

Address:
2618 Silvermeadow Dr, Houston, Texas 77014, United States

Thank you for choosing Muomni.